At MakClan Creations, we respect our customers and understand that you may have concerns about your privacy. Thus, we have instituted privacy policies intended to ensure that your personal information is handled safely and responsibly. And we assure you that we respect and honor our customer’s requests to restrict and protect personal information. Our policy will always continue to be about enhancing our customers' experience before and after shopping with us.
Getting to know you
When you make a purchase or you join our mailing list, you may choose to give MakClan Creations or the third party payment gateway on our website basic information: name, e-mail address, mailing address, postal/ ZIP code, phone and credit/ debit card numbers. This allows us to process your transactions more efficiently and ultimately, an enhanced degree of customer service. When you visit our website, we may collect more information: your internet service provider's address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking of data helps us understand how to make our site more available and user friendly to our customers.
Getting to know what you like
We also gather customer information by taking note of the purchases you make online and from our catalog. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it may help our buyers and merchandisers, continue to seek out products and designs you may find relevant and unique. Likewise other companies may also forward to us additional names, mailing and e-mail addresses when we have news or product offerings that may be of special interest to their customers.
Information at your service
The personal information we collect (and voluntarily given by you) is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an e-mail to update the status of their order. We may also need to contact customers by phone, postal address or e-mail if questions arise, regarding their order.
When you shop at our MakClan Creations website, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.
At MakClan Creations, we go to great lengths to keep your financial information private and safe. All financial transactions occur in a secure area of our web site, to protect you from any loss, misuse or alteration of information collected. The ordering area of our site is secure and powered by PayUMoney. That means it is protected by state-of-the-art encryption technology. This sophisticated system encrypts your financial information to protect it during transmission.
Update your information
Updating your contact information is quick and easy. Just contact us, including your full name, mailing address, e-mail address and phone number. Please keep in mind, updates may take some days to process from the date of request received.
At times, we contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution, changing mailing addresses, market research and promotions management. We provide these companies with only the information needed to perform their services and work closely with them to ensure that your privacy is protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with others.
Information sharing is up to you
We appreciate and respect that not all our customers may wish to benefit from the opportunity to share information with our affiliate companies or select companies. If you do not want MakClan Creations to share your customer information, please let us know and we will remove your name from lists that we may share with other companies. When contacting us, please clearly state your request, including your name, mailing address, e-mail address and phone number.
Remove your name from our lists at any time
To request, to have your name removed from MakClan Creations mailing list, email us at firstname.lastname@example.org Please provide your full name, mailing address, e-mail address and phone number. We appreciate your patience as it may take a few days to process your request from the date of receipt. When you make subsequent purchases at MakClan Creations, you may provide contact information for customer service only and request that your name not be forwarded to any mailing list.
Links to sites and services
At times, we provide links that our customers may be interested in. MakClan Creations is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
A privacy promise
Query if any?